Terms and Conditions

1        Interpretation

In this document the following words shall have the following meanings:

1.1     “Customer” means any person who purchases Services from the Supplier;

1.2     “Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.

2     General

2.1     These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

2.2     Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.

3     Price And Payment

3.1     Payment of the price shall usually be paid on application for individual surveys and by contract or Service Level Agreement terms as applicable.

3.2     There will be a separate charge for translated surveys, extra questions and any additional survey material that is requested. There will also be a charge for translating any comments on the surveys.

3.3     The Supplier will send an electronic report to the customer. If any further copies are requested, in any format, there will be an administration charge.

3.4     The Supplier reserves the right to modify, update or run promotions on any service at any time. The Supplier reserves the right to change the price of any service at any time. Once a service has been ordered, the price shall remain fixed for the Customer. Under no circumstances shall the Supplier refund the difference should the price of that service decrease.

4     Customer’s Obligations

To enable the Supplier to perform its obligations the Customer shall:

4.1     Co-operate with the Supplier;

4.2     Provide the Supplier with any information reasonably required by the Supplier;

4.3     Keep the supplier notified of their correct name, postal address and any phone, fax or e-mail information.

4.4     Comply with such other requirements as agreed between the parties.

4.5     Comply with all other statutory requirements – particularly in regards to data protection and confidentiality.